Shipping policy

SHIPPING POLICY

Last Updated:

NOVEMBER 14, 2025

Thank you for shopping at atelier1534.com. In order to provide you with a satisfying shopping experience, please find our detailed Shipping Policy below.

  1. Order Processing
    1. Processing Schedule: • All orders placed before 2:00 PM (14:00 hrs) from Monday to Thursday will be processed the same day, with the intent of being shipped the following day. • Orders received on Thursdays, Fridays, Saturdays, and Sundays will be processed on the following Monday.
    2. Shipping Notification: • Once your order is processed and ready to ship, you will receive an email that includes the tracking number to monitor your package. We request immediate pickup from the courier.
  2. Domestic and International Shipping
    1. Delivery Times: • Delivery time will vary depending on the destination and the courier service selected. Final delivery time is subject to courier logistics and, for international shipments, to customs clearance processes.
    2. International Shipments (DDP): • All international orders, including those to the U.S., are shipped under the term DDP (Delivered Duty Paid).
    3. CUSTOMS, DUTIES, AND FINAL DELIVERY (DDP) GUARANTEE OF FINAL PRICE FOR INTERNATIONAL CUSTOMERS: • The final price you pay at checkout is the guaranteed final price. This price includes all import duties, customs taxes, and local fees required by the U.S. Customs and Border Protection. • You will NOT receive any separate bill from the shipping carrier (e.g., DHL, FedEx) for duties or taxes. The package will be delivered directly to your address. • If, due to an operational error, you receive a bill for duties upon delivery, please contact us immediately so we can cover the cost.
  3. Exceptional Cases
    1. Pickup Delays: • In rare cases of pickup delays by the courier, we will contact you to inform you of the situation and take necessary measures. We will always do our best to minimize any delay.
  4. General Considerations: • It is important to remember that delivery time depends on the chosen courier and external factors beyond our control, such as customs inspections or logistical delays.
  5. Contact and Support
    1. Customer Assistance: • You can contact us through the following channels: • Phone or WhatsApp: +52 333 803 2001 • Email: hola@atelier1534.com
  6. Final Observations • Should there be any change or modification to your order, we will contact you promptly to inform you. We reserve the right to modify or update this Shipping Policy, with the latest updated version being the governing policy.